Turbo Deal Motors WARRANTY POLICY

Buying a car is a big moment, and we want you to feel good about it — not just on day one, but for the long run. That’s why every eligible used car we sell comes with a Statutory Warranty, as required by law in Queensland.

Plus, if you want even more protection, we offer optional Extended Warranty Plans to give you peace of mind long after you hit the road.

Here’s everything you need to know — no confusing jargon, just straight answers.

✅ What’s a Statutory Warranty?

In Queensland, licensed motor dealers must give you a Statutory Warranty when you buy certain used cars. It’s a legal protection to cover you if something major goes wrong shortly after the sale.

There are two types, based on the age and kilometres of the car:

🟩 Class A Vehicles
Under 10 years old, and

Less than 160,000 km
→ You get 3 months or 5,000 km of warranty (whichever comes first)

🟨 Class B Vehicles
Over 10 years old, or

More than 160,000 km
→ You still get 1 month or 1,000 km of warranty (whichever comes first)

Even older/high-km cars get some protection — that’s the law!

🧾 What’s Covered? ✅

During the warranty period, we’ll cover faults in:

Engine and transmission

If the heart or gears of your car fail (like the motor or gearbox), we’ve got your back.

Steering and suspension

Covers the systems that help you turn and keep the ride smooth. If something here fails, we’ll sort it out.

Brakes (excluding pads/shoes)

Includes major brake components like the master cylinder or brake booster. Not regular wear items like pads.

Cooling system

Protects things like the radiator, water pump, and thermostat — basically anything that stops your engine from overheating.

Fuel system

Covers important parts that deliver fuel to your engine, like the fuel pump and injectors.

Electrical systems (starter, alternator, etc.)

Includes key parts that power your car’s systems and help it start and charge properly.

Air conditioning system (main components)

We’ll fix core A/C parts like the compressor — so you’re not stuck sweating in summer.

If something from this list breaks and it wasn’t caused by misuse or lack of maintenance, we’ll fix it for you.

🛑 What’s NOT covered?

Statutory Warranty doesn’t cover:

  • General wear and tear (tyres, brake pads, wipers, bulbs)

  • Damage from accidents or poor maintenance

  • Paint, trim, or upholstery issues

  • Audio/infotainment systems

  • Modifications or aftermarket parts

  • Routine servicing

It’s meant to protect you from big mechanical faults, not regular upkeep.

🛡️ Want Extra Protection?

Our Extended Warranty Plans give you more time and more coverage after your statutory warranty ends.

Benefits:

  • Covers more parts, for longer

  • Options with roadside assistance

  • Transferable if you sell the car

  • Flexible plans to fit your budget

Ask us when you buy and we’ll explain it simply.

🛠️ How to Make a Warranty Claim

Got an issue? Here’s what to do:

  1. Stop driving if the car feels unsafe

  2. Contact us right away

  3. We’ll book a time to check the car

  4. If it’s covered, we’ll fix it free of charge

  5. If it’s not, we’ll explain and offer repair quotes

We keep the process smooth and transparent.

FAQ

ask us
anything

It covers key mechanical and electrical parts like the engine, transmission, cooling system, brakes, suspension, and more. Think of it as protection for the expensive, essential systems of your car, not general wear and tear.

That depends on the type of car you bought:

  • Class A vehicles (under 10 years old & under 160,000 km): 3 months or 5,000 km

  • Class B vehicles (over 10 years or over 160,000 km): 1 month or 1,000 km

  • Extended Warranty: varies – you can choose plans from 6 to 24 months

The statutory warranty is always included (if your car qualifies). Extended warranties are optional and priced separately.

  • Regular wear items (tyres, brake pads, bulbs, wiper blades)

  • Cosmetic issues (paint, upholstery)

  • Damage caused by misuse, neglect, accidents, or aftermarket modifications

  • Routine maintenance (oil changes, filters, etc.)

Yes, as long as it’s a licensed mechanic and you keep the service records. We recommend servicing on time to keep your warranty valid.

  1. Stop driving if it’s unsafe

  2. Call us or message us right away

  3. We’ll help you book a diagnostic check

  4. If it’s a covered issue, we’ll fix it

  5. If it’s not covered, we’ll explain why and give you options

Usually yes, especially during the warranty period. But if you’re far away, contact us and we’ll help find a solution.

Yes, most extended warranties can be transferred to the new owner. It’s a great selling point!

By default, statutory warranties don’t apply to cars used for commercial purposes, including Uber, rideshare, or delivery.

BUT at Turbo Deal Motors, we know many people buy cars to work. So if you let us know in advance, we’ll work with you to offer a compatible warranty.

The statutory warranty does NOT include towing or roadside assistance. It only covers the repair of specific mechanical faults within the time or kilometre limits.

However, some extended warranty plans DO include roadside support, like towing, jump starts, flat tyre help, and more.

If that’s important to you, let us know, we’ll show you all the options so you can choose the coverage that fits your needs.

Only licensed workshops are accepted. DIY fixes or backyard jobs can void your warranty, even if the person knows cars.